Our preferred way of getting advice and treatment is for you to use eConsult, however if you think the only method to consult with us is via a face to face appointment then you will need to book a telephone triage first.
Every doctor has a certain number of telephone appointments each week that are available for booking in advance by calling the surgery on 01895 632741.
If you would like “on the day” appointment or an appointment which is outside our normal working hours, we are able to offer you an appointment “out of hours” at our HUB practices which will have full access to your medical records.
When booking your appointment please advise the receptionist if a translator is required and the language needed. Please be aware we will need advance notice to be able to book the translator for the appointment.
For emergency appointments call the surgery as early in the day as possible. We are open from 08:30 am for calls. These appointments are for patients who have a true medical emergency and need to be seen that day. For emergency appointments you will need to see the doctor on duty on the day, which might not be your preferred doctor. If you have requested an emergency appointment, you will be offered a telephone consultation in the first instance. If the doctor feels that you need to be seen in person after speaking with you on the telephone, you will be seen that day. Please note this may be at the HUB practices in the evenings or weekends.
As all our consultations will be via telephone or eConsult in the first instance it is important that you tell the receptionist what the problem is. They are bound by the same rules of confidentiality as the doctors and medical staff, and will be able to direct you to the appropriate consultation type.
If your problem does not require on the day response, eConsult will be the best option. eConsult is safe and very comprehensive; it allows you to be in control of your consultation needs. Also you will be able to attach photographs of rashes or lumps, which may prevent you having to come to the surgery.
We would like to encourage patients to use eConsult whenever this is possible for you. Simply fill in the online consultation form (https://ladygatelanesurgery.webgp.com/). A doctor will review your consultation form and reply to you in *one working day, with advice or an appointment to come into the practice.
*Forms submitted at the weekends will receive a reply by the following Tuesday.
Watch this short video to find out more about online consultation https://www.youtube.com/watch?v=0SM_SPrMCwo
Minor Ailments and Local Pharmacies
Please try and use self-help methods available in our website. Local pharmacies are the best suited to deal with minor ailments.